DemoAcme Cloud · Transit Map template

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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

3 lines · 7 stations · Suspended: 2

Partly suspended (Major outage)

Service update API and dashboard unavailable

Service status

Major outage
Line or stationStatusReliability
Core platformPartly suspended (Down)99.80% average reliability, 90 days
APISuspended (Down)since 99.78% uptime, 90 days
DashboardSuspended (Down)since 99.78% uptime, 90 days
AuthRunning normally (Operational)99.84% uptime, 90 days
90-day history, Core platform

  • API · Journey time: 190 ms

  • Dashboard · Journey time: 334 ms

  • Auth · Journey time: 157 ms

DataRunning normally (Operational)98.29% average reliability, 90 days
Postgres primaryRunning normally (Operational)99.84% uptime, 90 days
BackupsRunning normally (Operational)96.73% reliability, 90 days
90-day history, Data

  • Postgres primary · Journey time: 41 ms

  • Backups

EdgeRunning normally (Operational)99.84% average reliability, 90 days
CDNRunning normally (Operational)99.84% uptime, 90 days
WebhooksRunning normally (Operational)99.84% uptime, 90 days
90-day history, Edge

  • CDN · Journey time: 60 ms

  • Webhooks · Journey time: 273 ms

Network operated by Crontap
API · Suspended · Journey time: 190 ms · Reliability 99.78%Dashboard · Suspended · Journey time: 334 ms · Reliability 99.78%Auth · Running normally · Journey time: 157 ms · Reliability 99.84%Postgres primary · Running normally · Journey time: 41 ms · Reliability 99.84%Backups · Running normally · Reliability 96.73%CDN · Running normally · Journey time: 60 ms · Reliability 99.84%Webhooks · Running normally · Journey time: 273 ms · Reliability 99.84%APIDashboardAuthPostgres primaryBackupsCDNWebhooksAcme CloudCentralService disruption
Network operated by Crontap

Service updates

  • Service update · Major impact · Investigating

    API and dashboard unavailable

    Affects API, Dashboard

    Latest ·

    We are rolling back a load balancer change made at the start of the outage.

    All updates (2)

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Network log

Nov 8, 2026

  1. Service update · API and dashboard unavailable · Investigating
    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. Service update · Elevated error rates · Resolved
    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.