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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Today's reading

The Tower has been drawn

Major outage

The reading in detail: API and dashboard unavailable

  1. Past

    The Tower

    Last 7 days: a day of failures

  2. Present

    The Tower

    Now: Major outage

  3. Future

    The Star

    Next: nothing scheduled

Core platform

  • Fast response, 190 ms average

    The Tower

    API

    Down for 14 min

    Reliability 99.78% over 90 days

    2026-08-14: 99.03% uptime, 14 of 1440 checks failed2026-09-18: 99.03% uptime, 14 of 1440 checks failed2026-10-16: 87.99% uptime, 173 of 1440 checks failed2026-11-08: 92.75% uptime, 83 of 1145 checks failed
    Major incident
  • Steady response, 334 ms average

    The Tower

    Dashboard

    Down for 11 min

    Reliability 99.78% over 90 days

    2026-09-11: 99.03% uptime, 14 of 1440 checks failed2026-09-25: 99.03% uptime, 14 of 1440 checks failed2026-09-28: 87.99% uptime, 173 of 1440 checks failed2026-11-08: 92.75% uptime, 83 of 1145 checks failed
    Major incident
  • Fast response, 157 ms average

    The Sun

    Auth

    Operational

    Reliability 99.84% over 90 days

    2026-08-14: 87.99% uptime, 173 of 1440 checks failed2026-08-24: 99.03% uptime, 14 of 1440 checks failed2026-09-09: 99.03% uptime, 14 of 1440 checks failed

Data

  • Fast response, 41 ms average

    The Sun

    Postgres primary

    Operational

    Reliability 99.84% over 90 days

    2026-08-12: 87.99% uptime, 173 of 1440 checks failed2026-09-07: 99.03% uptime, 14 of 1440 checks failed2026-09-28: 99.03% uptime, 14 of 1440 checks failed

  • The Sun

    Backups

    Operational

    Reliability 96.73% over 90 days

    2026-08-19: 1 successful, 1 failed, 0 missed2026-09-02: 0 successful, 0 failed, 1 missed2026-09-10: 1 successful, 1 failed, 0 missed

Edge

  • Fast response, 60 ms average

    The Sun

    CDN

    Operational

    Reliability 99.84% over 90 days

    2026-09-18: 99.03% uptime, 14 of 1440 checks failed2026-09-22: 99.03% uptime, 14 of 1440 checks failed2026-09-26: 87.99% uptime, 173 of 1440 checks failed
  • Fast response, 273 ms average

    The Sun

    Webhooks

    Operational

    Reliability 99.84% over 90 days

    2026-09-09: 99.03% uptime, 14 of 1440 checks failed2026-09-14: 87.99% uptime, 173 of 1440 checks failed2026-09-21: 99.03% uptime, 14 of 1440 checks failed
Reading by Crontap

The reading in detail

  • The Tower

    API and dashboard unavailable

    Investigating

    Major impact · Started ·

    Cards affected: API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    Latest update

    1. We are rolling back a load balancer change made at the start of the outage.

    Earlier updates (1)

    1. Every region is affected. Background jobs are paused to protect data.

In plain words

Core platform

  • API

    Major incident
    Down
    30 days ago90 days ago99.78% 90-day uptime190 ms avgToday

  • Dashboard

    Major incident
    Down
    30 days ago90 days ago99.78% 90-day uptime334 ms avgToday

  • Auth

    Operational
    30 days ago90 days ago99.84% 90-day uptime157 ms avgToday

Data

  • Postgres primary

    Operational
    30 days ago90 days ago99.84% 90-day uptime41 ms avgToday

  • Backups

    Operational
    30 days ago90 days ago96.73% 90-day reliabilityToday

Edge

  • CDN

    Operational
    30 days ago90 days ago99.84% 90-day uptime60 ms avgToday

  • Webhooks

    Operational
    30 days ago90 days ago99.84% 90-day uptime273 ms avgToday

Past readings

Nov 8, 2026

  1. API and dashboard unavailableInvestigating
    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. Elevated error ratesResolved
    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.

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