Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

System Monitor: Major outage
Program	Status	Uptime (90 days)	CPU (response time)	Trend
Core platform
API	Crashed (Down)Major incident	99.78%, response 190 ms	190 ms (fast)	worsening
Dashboard	Crashed (Down)Major incident	99.78%, response 334 ms	334 ms (ok)	worsening
Auth	Responding (Operational)	99.84%, response 157 ms	157 ms (fast)	steady
Data
Postgres primary	Responding (Operational)	99.84%, response 41 ms	41 ms (fast)	steady
Backups	Responding (Operational)	96.73% reliability	—	steady
Edge
CDN	Responding (Operational)	99.84%, response 60 ms	60 ms (fast)	steady
Webhooks	Responding (Operational)	99.84%, response 273 ms	273 ms (fast)	steady

Programs: 7Responding: 5

Messages

InvestigatingMajor impact · Started 2026-11-08 18:50 UTC

Affects API, Dashboard

Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

2026-11-08 19:01 UTC
We are rolling back a load balancer change made at the start of the outage.
2026-11-08 18:56 UTC
Every region is affected. Background jobs are paused to protect data.

Event viewer
Level	Time	Source	Event
Incident	18:50 UTC	Status page	API and dashboard unavailable [Investigating] 2 automatic events 2026-11-08 18:54 UTCDashboard went down 2026-11-08 18:51 UTCAPI went down
Incident	16 Oct, 17:55 UTC	Status page	Elevated error rates [Resolved · 50 min] 2 automatic events 2026-10-16 18:45 UTCAPI recovered 2026-10-16 17:58 UTCAPI went down Details A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage. 2026-10-16 18:45 UTC Error rates are back to normal. This incident is resolved. 2026-10-16 18:15 UTC We found a faulty deploy and are rolling it back.