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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Sonar · 7 contacts · 2 lost

Contact lost (Major outage)

Transmission API and dashboard unavailable

Major outage
ID (code and bearing)NameStatusRange (90-day uptime)Signal (response time)
Lost contacts
AP 020APISector 1 · Core platformLost (Down)since 99.78% uptime, 90 daysStrong · 190 ms
DA 060DashboardSector 1 · Core platformLost (Down)since 99.78% uptime, 90 daysFair · 334 ms
Sector 1 · Core platform
AU 097AuthNominal (Operational)99.84% uptime, 90 daysStrong · 157 ms
Sector 2 · Data
PP 164Postgres primaryNominal (Operational)99.84% uptime, 90 daysStrong · 41 ms
BA 219BackupsNominal (Operational)96.73% reliability, 90 daysPing
Sector 3 · Edge
CD 288CDNNominal (Operational)99.84% uptime, 90 daysStrong · 60 ms
WE 320WebhooksNominal (Operational)99.84% uptime, 90 daysStrong · 273 ms
Sonar by Crontap

Transmissions

  • TX · Major impact · Investigating

    API and dashboard unavailable

    Affects API, Dashboard

    Latest ·

    We are rolling back a load balancer change made at the start of the outage.

    All updates (2)

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Contact log

Nov 8, 2026

  1. TX · API and dashboard unavailable · Investigating
    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. TX · Elevated error rates · Resolved
    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.