DemoAcme Cloud · Pocket Pet template

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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

  • 5 Happy
  • 0 Struggling
  • 2 Down
  • 0 Napping
  • 0 Hatching
StatsNotesDiary

Major outage

Hiding from the storm: services are down

  • 7 services
  • 99.83% uptime over 90 days
  • Down: 2

Notes

  • Incident · Investigating

    API and dashboard unavailable

    Major impact · Started ()

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Stats

Core platform

  • API

    Major incident

    Down

    99.82%90-day uptime

    Avg response 186 ms

  • Dashboard

    Major incident

    Down

    99.82%90-day uptime

    Avg response 342 ms

  • Auth

    Happy (Operational)

    99.84%90-day uptime

    Avg response 160 ms

Data

  • Postgres primary

    Happy (Operational)

    99.84%90-day uptime

    Avg response 41 ms

  • Backups

    Happy (Operational)

    96.73%check-ins, 90 days

    Last check-in

Edge

  • CDN

    Happy (Operational)

    99.84%90-day uptime

    Avg response 61 ms

  • Webhooks

    Happy (Operational)

    99.84%90-day uptime

    Avg response 266 ms

Diary

Nov 14, 2026

  1. API and dashboard unavailableMajor impact · open

    Affects API, Dashboard

    2 automatic events
    • Dashboard went down
    • API went down

Oct 22, 2026

  1. Elevated error ratesMajor impact · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.