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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

7 services loaded 99.82% uptime (90d)

Major outage

  • ?Service down error in 20 API
  • ?Service down error in 30 Dashboard

break in 20

API and dashboard unavailable

Incidents

Major impact API and dashboard unavailable

status:
Investigating
since:
(15 min)
affects:
20 API, 30 Dashboard

Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

  1. update

    We are rolling back a load balancer change made at the start of the outage.

  2. update

    Every region is affected. Background jobs are paused to protect data.

Core platform

  • API

    uptime 99.78% avg 190ms see report

    Down

  • Dashboard

    uptime 99.78% avg 334ms see report

    Down

  • Auth

    uptime 99.84% avg 157ms

    Operational

Data

  • Postgres primary

    uptime 99.84% avg 41ms

    Operational

  • Backups

    reliability 96.73%

    Operational

Edge

  • CDN

    uptime 99.84% avg 60ms

    Operational

  • Webhooks

    uptime 99.84% avg 273ms

    Operational

History

  1. [] incident: API and dashboard unavailable (Investigating)

    2 automatic events
    • [] Dashboard: went down
    • [] API: went down

  2. [] incident: Elevated error rates (Resolved, 50 min)

    2 automatic events
    • [] API: recovered
    • [] API: went down
    details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. update

      Error rates are back to normal. This incident is resolved.

    2. update

      We found a faulty deploy and are rolling it back.