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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Important notice

Major outage

Of 7 services, 2 are down and 5 are running normally. Affected: API and Dashboard. Uptime over the last 90 days is 99.82%.

Incidents

  • Incident · Investigating

    API and dashboard unavailable

    Major impact · Started ()

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Chapter 1

Core platform

  • API

    Major incidentDown

    99.78% uptime · 190 ms average

  • Dashboard

    Major incidentDown

    99.78% uptime · 334 ms average

  • Auth

    Operational

    99.84% uptime · 157 ms average

Chapter 2

Data

  • Postgres primary

    Operational

    99.84% uptime · 41 ms average

  • Backups

    Operational

    96.73% of check-ins on time · last check-in

Chapter 3

Edge

  • CDN

    Operational

    99.84% uptime · 60 ms average

  • Webhooks

    Operational

    99.84% uptime · 273 ms average

History

Nov 8, 2026

  1. API and dashboard unavailableInvestigating

    Major impact ·

    Affects API, Dashboard

    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. Elevated error ratesResolved

    Major impact · · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.