DemoAcme Cloud · Departures Board template

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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Departures

Cancellations (Major outage)

Announcement
API and dashboard unavailable · We are rolling back a load balancer change made at the start of the outage.
Terminal 1 · Core platform
TimeFlightDestinationGate (90-day uptime %)Remarks
19:05, fast responseFlight CP 467API19:05 · CP 467 · --99.7% 90-day uptimeCancelled (Down)
19:05, normal responseFlight CP 555Dashboard19:05 · CP 555 · --99.7% 90-day uptimeCancelled (Down)
19:05, fast responseFlight CP 542Auth19:05 · CP 542 · 99.899.8% 90-day uptimeOn time (Operational)
On-time performance · 90 days
  • API
  • Dashboard
  • Auth
Terminal 2 · Data
TimeFlightDestinationGate (90-day uptime %)Remarks
19:05, fast responseFlight DA 819Postgres primary19:05 · DA 819 · 99.899.8% 90-day uptimeOn time (Operational)
19:05Flight DA 794Backups19:05 · DA 794 · 96.796.7% 90-day reliabilityOn time (Operational)
On-time performance · 90 days
  • Postgres primary
  • Backups
Terminal 3 · Edge
TimeFlightDestinationGate (90-day uptime %)Remarks
19:05, fast responseFlight ED 919CDN19:05 · ED 919 · 99.899.8% 90-day uptimeOn time (Operational)
19:05, fast responseFlight ED 365Webhooks19:05 · ED 365 · 99.899.8% 90-day uptimeOn time (Operational)
Flight operated by Crontap
On-time performance · 90 days
  • CDN
  • Webhooks

Announcements

  • API and dashboard unavailable

    Investigating

    Major impact · Started ·

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Flight log

Nov 8, 2026

  1. NOTICEAPI and dashboard unavailableInvestigating
    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. NOTICEElevated error ratesResolved
    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.