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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Now

Major outage

2 down5 operationalsince

Affected API, Dashboard

Services

7 servicesuptime over 90 days

Core platform

Data

  • Postgres primaryOperational99.84% 90-day uptime
  • BackupsOperational96.73% 90-day reliability

Edge

  • CDNOperational99.84% 90-day uptime
  • WebhooksOperational99.84% 90-day uptime

Earlier today

  • IncidentInvestigating

    API and dashboard unavailable

    Major impact · open for 15 min

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

    2 automatic events
    • Dashboard went down
    • API went down

HistoryLast 90 days, newest first

  1. 23 Oct to 13 Nov

    22 quiet daysNo incidents, outages or failed checks

  2. Thu 22 Oct

    • IncidentResolved

      Elevated error rates

      Major impact · lasted 50 min

      Affects API

      2 automatic events
      • API recovered
      • API went down
      Details

      A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

      1. Error rates are back to normal. This incident is resolved.

      2. We found a faulty deploy and are rolling it back.

  3. 5 Oct to 21 Oct

    17 quiet days

  4. Sun 4 Oct

    • Some checks failed

      • Dashboard 87.9% of checks passed
      • Postgres primary 99.0% of checks passed

  5. 3 Oct

    1 quiet day

  6. Fri 2 Oct

    • Some checks failed

      • CDN 87.9% of checks passed

  7. 21 Sep to 1 Oct

    11 days without incidents
    4 with a few failed checks
    • 1 Oct Dashboard 99.0% of checks passed
    • 28 Sep CDN 99.0% of checks passed
    • 27 Sep Webhooks 99.0% of checks passed
    • 24 Sep API 99.0% of checks passed
    • 24 Sep CDN 99.0% of checks passed

  8. Sun 20 Sep

    • Some checks failed

      • Webhooks 87.9% of checks passed

  9. 9 Sep to 19 Sep

    11 days without incidents
    4 with a few failed checks
    • 17 Sep Dashboard 99.0% of checks passed
    • 16 Sep Backups reported a failure
    • 15 Sep Auth 99.0% of checks passed
    • 15 Sep Webhooks 99.0% of checks passed
    • 13 Sep Postgres primary 99.0% of checks passed

  10. Tue 8 Sep

    • Some checks failed

      • Backups missed a check-in

  11. 21 Aug to 7 Sep

    18 days without incidents
    2 with a few failed checks
    • 30 Aug Auth 99.0% of checks passed
    • 25 Aug Backups reported a failure

  12. Thu 20 Aug

    • Some checks failed

      • API 99.0% of checks passed
      • Auth 87.9% of checks passed

  13. 19 Aug

    1 quiet day

  14. Tue 18 Aug

    • Some checks failed

      • Postgres primary 87.9% of checks passed

  15. 17 Aug

    1 quiet day

  16. 17 Aug

    Start of the 90-day history