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Issue no. 181Freecrontap.page/acme-cloud

Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Outage!! Stuff is down

Status: Major outage

Services:
7
Down:
2
Uptime 90d:
99.82%

Dispatches

  • API and dashboard unavailable

    Investigating

    Major impact · Started ·

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Core platform

  • API

    Major incident
    99.78% 90d uptime190 msDown

  • Dashboard

    Major incident
    99.78% 90d uptime334 msDown

  • Auth

    99.84% 90d uptime157 msWorking (Operational)

Data

  • Postgres primary

    99.84% 90d uptime41 msWorking (Operational)

  • Backups

    96.73% 90d reliability—Working (Operational)

Edge

  • CDN

    99.84% 90d uptime60 msWorking (Operational)

  • Webhooks

    99.84% 90d uptime273 msWorking (Operational)

Back issues

Nov 8, 2026

  1. API and dashboard unavailableInvestigating

    Major impact ·

    Affects API, Dashboard

    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. Elevated error ratesResolved

    Major impact · · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.