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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Days since last incident: 0 (was 23)

Down! We're on it (Major outage)

Notes

API and dashboard unavailable

Major impact · Investigating · since

API, Dashboard

Latest,

We are rolling back a load balancer change made at the start of the outage.

Earlier updates (1)

Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

  1. Every region is affected. Background jobs are paused to protect data.

Core platform

  • API

    Down

    99.78% 90-day uptime, trend getting worse190 ms

    history

    down since · on it →

  • Dashboard

    Down

    99.78% 90-day uptime, trend getting worse334 ms

    history

    down since · on it →

  • Auth

    All good (Operational)

    99.84% 90-day uptime, trend steady157 ms

    history

Data

  • Postgres primary

    All good (Operational)

    99.84% 90-day uptime, trend steady41 ms

    history

  • Backups

    All good (Operational)

    96.73% 90-day reliability, trend steady

    history

Edge

  • CDN

    All good (Operational)

    99.84% 90-day uptime, trend steady60 ms

    history

  • Webhooks

    All good (Operational)

    99.84% 90-day uptime, trend steady273 ms

    history

Board history

Nov 8, 2026

  1. API and dashboard unavailable (investigating)
    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. Elevated error rates (resolved)
    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.

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