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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Major outage

Since

99.82%Uptime, last 90 days

Services
7
Down
2
Operational
5

Incidents

  • IncidentInvestigating

    API and dashboard unavailable

    Major impact · Started ()

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Core platform

  • API

    Major incidentDown99.78% 90-day uptime190 ms avg

  • Dashboard

    Major incidentDown99.78% 90-day uptime334 ms avg

  • Auth

    Operational99.84% 90-day uptime157 ms avg

Data

  • Postgres primary

    Operational99.84% 90-day uptime41 ms avg

  • Backups

    Operational96.73% 90-day reliability

Edge

  • CDN

    Operational99.84% 90-day uptime60 ms avg

  • Webhooks

    Operational99.84% 90-day uptime273 ms avg

History

Nov 8, 2026

  1. API and dashboard unavailableMajor impact · open

    Affects API, Dashboard

    2 automatic events
    • Dashboard went down
    • API went down

Oct 16, 2026

  1. Elevated error ratesMajor impact · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.