DemoAcme Cloud · Sampler template

Use this template

Acme Cloud

A few stitches have slipped (Partial outage)

  • 7 services
  • 99.84% uptime over 90 days
  • Loose: 1

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Mending notes

  • Incident · Identified

    Nightly backups running late

    Minor impact · Started ()

    Affects Backups

    Last night's backup has not checked in yet. Data is safe; we are looking into the storage queue.

    1. The backup is running again and should finish within the hour.

    2. A stuck storage queue worker held the job. We restarted it.

One stitch a day, the last 90 daysOne stitch a day, 30 to a line, oldest first

Core platform

  • API

    99.84% 90-day uptimeHolding fast (Operational)
    2026-08-17 to 2026-08-19: 3 days with no failures2026-08-20: 99.03% uptime, 14 of 1440 checks failed2026-08-21 to 2026-09-15: 26 days with no failures2026-09-16 to 2026-09-23: 8 days with no failures2026-09-24: 99.03% uptime, 14 of 1440 checks failed2026-09-25 to 2026-10-15: 21 days with no failures2026-10-16 to 2026-10-21: 6 days with no failures2026-10-22: 87.99% uptime, 173 of 1440 checks failed2026-10-23 to 2026-11-14: 23 days with no failures

  • Dashboard

    99.84% 90-day uptimeHolding fast (Operational)
    2026-08-17 to 2026-09-15: 30 days with no failures2026-09-16: 100.00% uptime, 0 of 1440 checks failed2026-09-17: 99.03% uptime, 14 of 1440 checks failed2026-09-18 to 2026-09-30: 13 days with no failures2026-10-01: 99.03% uptime, 14 of 1440 checks failed2026-10-02 to 2026-10-03: 2 days with no failures2026-10-04: 87.99% uptime, 173 of 1440 checks failed2026-10-05 to 2026-10-15: 11 days with no failures2026-10-16 to 2026-11-14: 30 days with no failures

  • Auth

    99.84% 90-day uptimeHolding fast (Operational)
    2026-08-17 to 2026-08-19: 3 days with no failures2026-08-20: 87.99% uptime, 173 of 1440 checks failed2026-08-21 to 2026-08-29: 9 days with no failures2026-08-30: 99.03% uptime, 14 of 1440 checks failed2026-08-31 to 2026-09-14: 15 days with no failures2026-09-15: 99.03% uptime, 14 of 1440 checks failed2026-09-16 to 2026-10-15: 30 days with no failures2026-10-16 to 2026-11-14: 30 days with no failures

Data

  • Postgres primary

    99.84% 90-day uptimeHolding fast (Operational)
    2026-08-17: 100.00% uptime, 0 of 1440 checks failed2026-08-18: 87.99% uptime, 173 of 1440 checks failed2026-08-19 to 2026-09-12: 25 days with no failures2026-09-13: 99.03% uptime, 14 of 1440 checks failed2026-09-14 to 2026-09-15: 2 days with no failures2026-09-16 to 2026-10-03: 18 days with no failures2026-10-04: 99.03% uptime, 14 of 1440 checks failed2026-10-05 to 2026-10-15: 11 days with no failures2026-10-16 to 2026-11-14: 30 days with no failures

  • Backups

    96.70% 90-day reliabilityLoose (Degraded)
    2026-08-17 to 2026-08-24: 8 days with no failures2026-08-25: 1 successful, 1 failed, 0 missed2026-08-26 to 2026-09-07: 13 days with no failures2026-09-08: 0 successful, 0 failed, 1 missed2026-09-09 to 2026-09-15: 7 days with no failures2026-09-16: 1 successful, 1 failed, 0 missed2026-09-17 to 2026-10-15: 29 days with no failures2026-10-16 to 2026-11-13: 29 days with no failures2026-11-14: no data

Edge

  • CDN

    99.84% 90-day uptimeHolding fast (Operational)
    2026-08-17 to 2026-09-15: 30 days with no failures2026-09-16 to 2026-09-23: 8 days with no failures2026-09-24: 99.03% uptime, 14 of 1440 checks failed2026-09-25 to 2026-09-27: 3 days with no failures2026-09-28: 99.03% uptime, 14 of 1440 checks failed2026-09-29 to 2026-10-01: 3 days with no failures2026-10-02: 87.99% uptime, 173 of 1440 checks failed2026-10-03 to 2026-10-15: 13 days with no failures2026-10-16 to 2026-11-14: 30 days with no failures

  • Webhooks

    99.83% 90-day uptimeHolding fast (Operational)
    2026-08-17 to 2026-09-14: 29 days with no failures2026-09-15: 99.03% uptime, 14 of 1440 checks failed2026-09-16 to 2026-09-19: 4 days with no failures2026-09-20: 87.99% uptime, 173 of 1440 checks failed2026-09-21 to 2026-09-26: 6 days with no failures2026-09-27: 99.03% uptime, 14 of 1440 checks failed2026-09-28 to 2026-10-15: 18 days with no failures2026-10-16 to 2026-11-13: 29 days with no failures2026-11-14: 95.83% uptime, 7 of 168 checks failed

Key

  • No failures
  • Up to 5% failed, or failed pings
  • Over 5% failed, or a missed ping
  • Maintenance
  • No data

Work log

Nov 14, 2026

  1. Nightly backups running late

    Minor impact · open

    Affects Backups

Oct 22, 2026

  1. Elevated error rates

    Major impact · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.