DemoAcme Cloud · Rings template

Use this template

Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

2of 7 down

Major outage

Since

Down
2
API, Dashboard

Incidents

  • API and dashboard unavailable

    Investigating

    Major impact · Started ·

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

Arc: 90–100% uptime, 90 daysCentre: uptime

How to read the rings

Rings show 90-day uptime from 90% (empty) to 100% (full); below 90% the ring is empty.

The sample ring shows this page's 99.83% uptime over 90 days.

The number in each ring is the 90-day uptime (reliability for heartbeats). Colour shows the state now.

The outer dial is the last 90 days, oldest at the top; longer coloured ticks are days with failures or maintenance.

Core platform

3 servicesDown
  • 2026-08-20: 99.03% uptime, 14 of 1440 checks failed2026-09-24: 99.03% uptime, 14 of 1440 checks failed2026-10-22: 87.99% uptime, 173 of 1440 checks failed2026-11-14: 85.80% uptime, 24 of 169 checks failed

    99.82% 90-day uptime

    API

    DownMajor incident

    186 ms response

  • 2026-09-17: 99.03% uptime, 14 of 1440 checks failed2026-10-01: 99.03% uptime, 14 of 1440 checks failed2026-10-04: 87.99% uptime, 173 of 1440 checks failed2026-11-14: 85.80% uptime, 24 of 169 checks failed

    99.82% 90-day uptime

    Dashboard

    DownMajor incident

    342 ms response

  • 2026-08-20: 87.99% uptime, 173 of 1440 checks failed2026-08-30: 99.03% uptime, 14 of 1440 checks failed2026-09-15: 99.03% uptime, 14 of 1440 checks failed

    99.84% 90-day uptime

    Auth

    Operational

    160 ms response

Data

2 services
  • 2026-08-18: 87.99% uptime, 173 of 1440 checks failed2026-09-13: 99.03% uptime, 14 of 1440 checks failed2026-10-04: 99.03% uptime, 14 of 1440 checks failed

    99.84% 90-day uptime

    Postgres primary

    Operational

    41 ms response

  • 2026-08-25: 1 successful, 1 failed, 0 missed2026-09-08: 0 successful, 0 failed, 1 missed2026-09-16: 1 successful, 1 failed, 0 missed

    96.73% 90-day reliability

    Backups

    Operational

    Heartbeat

Edge

2 services
  • 2026-09-24: 99.03% uptime, 14 of 1440 checks failed2026-09-28: 99.03% uptime, 14 of 1440 checks failed2026-10-02: 87.99% uptime, 173 of 1440 checks failed

    99.84% 90-day uptime

    CDN

    Operational

    61 ms response

  • 2026-09-15: 99.03% uptime, 14 of 1440 checks failed2026-09-20: 87.99% uptime, 173 of 1440 checks failed2026-09-27: 99.03% uptime, 14 of 1440 checks failed

    99.84% 90-day uptime

    Webhooks

    Operational

    266 ms response

History

Nov 14, 2026

  1. API and dashboard unavailableInvestigating

    Major impact ·

    Affects API, Dashboard

    2 automatic events
    • Dashboard went down
    • API went down

Oct 22, 2026

  1. Elevated error ratesResolved

    Major impact · · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.