DemoAcme Cloud · Mixtape template

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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Tape jam: playback interrupted (Major outage)

2 tracks stopped1 incident open99.83% uptime over 90 days

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Liner notes

API and dashboard unavailable

Major impact · Investigating · since

Affects A1 API, A2 Dashboard

Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

  1. We are rolling back a load balancer change made at the start of the outage.

  2. Every region is affected. Background jobs are paused to protect data.

Side A: Core platform

  1. A1

    API

    HTTP monitor
    Stopped (Down)see liner notes
    99.82% 90-day uptime
  2. A2

    Dashboard

    HTTP monitor
    Stopped (Down)see liner notes
    99.82% 90-day uptime
  3. A3

    Auth

    HTTP monitor
    Playing (Operational)
    99.84% 90-day uptime

Side B: Data

  1. B1

    Postgres primary

    HTTP monitor
    Playing (Operational)
    99.84% 90-day uptime
  2. B2

    Backups

    Heartbeat
    Playing (Operational)
    96.73% 90-day reliability

Side C: Edge

  1. C1

    CDN

    HTTP monitor
    Playing (Operational)
    99.84% 90-day uptime
  2. C2

    Webhooks

    HTTP monitor
    Playing (Operational)
    99.84% 90-day uptime

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Tape log

Nov 14, 2026

  1. API and dashboard unavailableInvestigating

    Major impact ·

    Affects API, Dashboard

    2 automatic events
    • Dashboard went down
    • API went down

Oct 22, 2026

  1. Elevated error ratesResolved

    Major impact · · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.