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Acme Cloud

Live status for the Acme Cloud API, dashboard and data pipeline. Updates land here first, or read the incident handbook.

Status board

Major outage

2 of 7 services downsince

IncidentAPI and dashboard unavailableInvestigating

Down, 2 services

  • API

    Core platformMajor incident

    Down since 99.82% uptime186 ms

  • Dashboard

    Core platformMajor incident

    Down since 99.82% uptime342 ms

Operational, 5 services

  • Auth

    Core platform

    Operational99.84% uptime160 ms

  • Postgres primary

    Data

    Operational99.84% uptime41 ms

  • Backups

    Data

    Operational96.73% reliability

  • CDN

    Edge

    Operational99.84% uptime61 ms

  • Webhooks

    Edge

    Operational99.84% uptime266 ms

Incidents

  • API and dashboard unavailable

    Investigating

    Major impact · Started ·

    Affects API, Dashboard

    Requests to the API and dashboard are failing. We are investigating and will post an update within 30 minutes.

    1. We are rolling back a load balancer change made at the start of the outage.

    2. Every region is affected. Background jobs are paused to protect data.

History

Nov 14, 2026

  1. API and dashboard unavailableInvestigating

    Major impact ·

    Affects API, Dashboard

    2 automatic events
    • Dashboard went down
    • API went down

Oct 22, 2026

  1. Elevated error ratesResolved

    Major impact · · 50 min

    Affects API

    2 automatic events
    • API recovered
    • API went down
    Details

    A bad deploy raised error rates for about 45 minutes. We rolled it back and added a canary stage.

    1. Error rates are back to normal. This incident is resolved.

    2. We found a faulty deploy and are rolling it back.